FAQ

Q - What is Candian Footwear's return policy?
A - If you are unhappy with your purchase feel free to return it! Simply mail the unused/unworn item in its original packaging along with your shipping notice back to us within 30 days and we will be happy to credit your method of payment with the original purchase amount.

Q - If I am unhappy with the product may I return the product in store?
A - Yes! If you are not happy with the product that you purchased and would like to return it and are near one of our stores you are more than welcome to return your unused/unworn item with original packaging in store as long as you have your shipping receipt. Click Here for more details.

Q - The item I want is not available in my size or width on the website, is it possible to special order?
A - The website shows ALL the sizes, widths and colours we have available for each particular style. Most often, if the size or width you are looking for is not available to add to your shopping cart, that means that particular size or width is sold out. However, in some cases the item is replenishable and we may already have the missing size or width you are looking for on re-order from the factory. Please email our online customer service (attach link) with your size/width request and they will advise you as to the availability of the item you are looking for and how to proceed.

Q - The prices on your website and in your store were different on an item, will you match the lower price whether I buy it in store or online?
A - Sometimes we will have web-exclusive sales on some items that may not be on sale in our stores, we will however, match these prices to the stores if a discrepancy is found.

Q - I placed an order but it was cancelled due to the item being out of stock but I still see a charge on my credit card, what is this and how do I get it removed?
A - This is not a charge but is a pre-authorization. Once the purchase has been cancelled the pre-authorization will be taken off within 5 business days.

Q - I am new to ordering online and still not quite comfortable with it. Is there another way to proceed?
A - We can assure you we are secure.  If this is still something that makes you uneasy don’t worry! You are more than welcome to phone our customer service line (1-888-997-4849) and they will be happy to assist you in putting a phone order through, all we require you have is a valid credit card and email address.

Q - How long will my item take to arrive from when I submit my order?
A - Your order will be processed within 1-3 business days and will arrive at your door generally between 2 and 5 business days after that unless you are in the USA or a remote Canadian area.

If we haven’t answered your question here feel free to click here and ask us your question and we will get back to you within a business day!